FAQ
Direct Links : Payments - Shipping - Exchange & Refunds - Kwesiya Gift Card
If you have any questions, e-mail us at info@kwesiya.com
COVID-19 RELATED QUERIES
Shipping delays are to be expected at this time, and we will be updating this as the global climate shifts. Thank you in advance for your patience.
WHAT ARE YOU DOING TO ENSURE SAFETY?
We are doing everything we can to ensure the health and well-being of our community of customers and staff. We are maintaining the shipment of items to our customers, whilst ensuring we uphold the appropriate health and hygiene standards, in accordance with guidance from the Health Canada measures.
ARE YOU OPERATING A NORMAL DELIVERY SERVICE?
We are trying to maintain delivery operations as normal. However, some deliveries might experience a slight delay subject due to delays in receiving some raw materials. We apologize in advance for any inconvenience this may cause, and will keep you informed as updates arise.
FREQUENTLY ASKED QUESTIONS
WHAT ITEMS ARE ELIGIBLE FOR IN-STORE | CURBSIDE PICK UP?
To find out whether an item is eligible for you to pick up at a store, check the product’s information page on our website. After you choose the item’s colour and/or size, you’ll be able to select In store pick up if the item. Most of our in-stock products are eligible for in-store pickup within 48h.
HOW LONG WILL YOU HOLD MY ORDER AT THE STORE?
We will hold your order(s) for 5 days, beginning from when we send you the email letting you know that your order is ready for pick up. If you need more time, no problem! Simply call or email us to let us know when you will be able to pick up your order.
SHIPPING
Orders to any destination within Canada and the USA ship for free.
Currently, in-stock orders are shipped within 4 business days. If your order is not shipped immediately, don’t worry! We'll make sure you get your order within a reasonable timeframe, and we'll cover the tab by upgrading shipping when necessary.
EXCHANGES AND REFUNDS
You can exchange or return any item purchased on kwesiya.com within 15 days of the delivery date.
FINAL SALES
Gift Cards purchases are not eligible for refund or exchange.
Kwesiya reserve the right to refuse unqualified returns.
Kwesiya reserve the right to refuse unqualified returns.
KWESIYA GIFT CARD
Kwesiya eGift card for use on any Kwesiya piece at www.kwesiya.com and at our Harbord street showroom.
PRODUCT VARIATION
Our products are sold in limited quantities and availabilities. We do our best to present our pieces as accurately as possible on the kwesiya.com. Be aware that slight variations in style, color, and size may occur as each piece is handmade. If you are not satisfied with your purchase, please contact info@kwesiya.com