All our products are shipped from our Studio in Toronto, Ontario (Canada). We will use Canada Post, Chit Chat, UPS or DHL depending on the shipping option selected at checkout.
Orders shipped to some countries require the payment of additional taxes upon delivery.
The processing time for orders is 3 to 5 business days.
Kwesiya will notify you by email when your order has been dispatched to the carrier.
You can check the status of your order and track its delivery at any time. Enter the Order Number that you received via email. If you are a registered user, you can find all information related to the order in your My Account page.
If your order has not been received with 14 business days after shipment confirmation was received, notify us via email at firstname.lastname@example.org . We will follow up accordingly.
THE FOLLOWING ARE ESTIMATES
STANDARD SHIPPING | With Canada Post or Chit Chats
USA Delivery | 6-8 business days
International | 7-10 business days
EXPRESS SHIPPING | Ships with Canada Express Post, UPS or DHL
USA Delivery | 2-4 business days
International | 3-5 business days
CUSTOM FEES AND TAXES
Additional taxes or custom fees may be applied in the recipient country. Please note that we do not cover duties and taxes applicable in the recipient country. Those are to be paid by the receiver. Custom fees or taxes vary between individual countries.
We take every effort to ensure a quick and smooth delivery, however we do not take responsibility for any delays and extra fees that may be applied by customs and duty offices in the receiving country.
ORDER ONLINE, PICK UP IN STORE
Most order can be collected from our Toronto Showroom. Just select 'In store pick-up at checkout. You have 7 days to collect your parcel from the date it arrives to the store, just remember to bring your order reference number.